![]() ![]() Third-party apps also allow smartphone users to detect, report, and block scam calls. Though T-Mobile was the first carrier to integrate this feature into their service for free, other carriers have since introduced their own paid and free versions. In addition to Scam ID, T-Mobile and MetroPCS also allow customers to opt into a Scam Block feature that prevents all Scam Likely calls from reaching the user’s phone. The user can then decide whether or not to answer the call. ![]() If the source matches a reported scam number, the person being called sees a message that says “Scam Likely” alongside standard caller ID. When someone calls one of these devices, T-Mobile checks the number against its database of reported scam numbers. In an attempt to improve customer experience, the carrier T-Mobile launched a feature called Scam ID, which is automatically enabled on T-Mobile and MetroPCS devices. With smartphones in the hands and pockets of the majority of people, you need to know that your calls are reaching your customers. Businesses that use legitimate robocalls, and even some that don’t, may have their numbers incorrectly marked by scam ID technology, particularly when calling cell numbers. Unfortunately, these tools aren’t perfect. In response to the growing number of scam calls to mobile phones, many carriers and third parties have created tools to identify and block scam calls. Though there are many types of non-fraudulent robocalls, ranging from emergency alerts to solicited telemarketing messages, the number of illegitimate calls remains significant. However, robocalling technology - systems that allow parties to dial numbers automatically or use prerecorded voice messages - have made receiving fraudulent calls much more common. ![]()
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